Dear Sreeraj,

Kindly follow the steps again. I think you didn't performed the action in the mentioned time, because there is a time frame of 60 seconds in which you have to do it. Try one more time with these steps. Hope it will work , i have personally tried myself , and it works perfectly at my end.

1. Complete the following steps:

2. Unplug the power cable from the phone, hold dows the # key, and
   then plug the power cable in again.

3. The phone begins its power up cycle.

4. Release the # key after the Speaker button is no longer
   lit.

5. You should see the following message on the phone:

6. "Reset key sequence detected"

7. Press 123456789*0# within 60 seconds after the Headset, Mute,
   and Speaker buttons begin to flash.

8. If you enter this key sequence correctly, the phone displays
   this prompt:

9. Keep network cfg? 1 = yes 2 = no

10. In order to maintain the current network configuration settings
    for the phone when the phone resets, press 1. In order to reset the
    network configuration settings when the phone resets, press 2.

Regards,

Asad

Hello Asad,

I have problem with resetting the phone

One of the 7960 phones, which I am trying to reset, the phone doesnt ask for ""Reset key sequence detected", but directly reboots. I tried many times, but I feel it doesn't consider # key. Can you please suggest, some method to reset the phone.